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Notion, the popular productivity platform, has rolled out Custom Agents, a new feature designed to deploy autonomous AI assistants that manage routine tasks around the clock. These AI tools integrate seamlessly with applications such as Slack, email, calendars, Figma, Linear and custom servers, allowing teams to automate repetitive processes without constant human oversight.
The agents address common workplace inefficiencies, such as fielding repeated inquiries, directing assignments to appropriate team members, gathering progress reports and streamlining operations. Users can simply outline the desired functions and establish activation conditions, enabling the AI to operate independently within shared workspaces. Once created, these agents can be distributed across an organization to facilitate comprehensive procedures involving multiple platforms.
Developed with large-scale deployments in mind, Custom Agents incorporate robust safeguards including granular access controls, revision tracking, performance metrics and inherent security measures. Notion has already implemented more of these agents internally than it has employees, while beta participants have generated over 21,000 in recent months.
Companies like Ramp are using the technology for question-and-answer bots that draw from existing company knowledge bases, eliminating the need for manual responses in channels like Slack. For instance, Ramp’s Product Oracle fields numerous daily queries on product roadmaps and functionalities. Similarly, task management agents at firms such as Remote have eliminated traditional help desks, saving up to 20 hours weekly, and a co-founder at Notion uses one to channel customer feedback efficiently.
In the sphere of reporting, agents compile insights from internal databases, linked services and online sources to produce automated summaries, including daily overviews, sprint recaps and monthly analyses. Braintrust employs an agent to flag potential sales opportunities in weekly dispatches, while Clay uses another to generate incident reviews with causes and fixes.
Setting up an agent involves drafting a brief role summary and refining it through interaction, with the AI handling its own guidelines and integrations. Notion provides starter templates, educational courses and instructional videos to aid adoption.
Under the new model, Custom Agents operate on a consumption-based system using Notion Credits, calculated by the volume of activity performed. Subscription tiers and per-user fees remain unchanged, and existing AI capabilities like meeting transcription and advanced search stay bundled in higher plans. To ease the transition, the feature is complimentary until May 3, 2026, after which credits become an optional purchase for Business and Enterprise users.
Administrators gain oversight through a dedicated analytics panel that tracks credit usage and benefits, along with notifications nearing limits, automatic halts upon exhaustion, activity logs, undo options and precise authorization settings. Notion emphasizes data protection, ensuring no model training on user materials and no retention for enterprise customers.
The company acknowledges risks like prompt manipulation in AI systems and has added detection barriers, monitoring tools and access limits. It recommends verifying external inputs, narrowing agent scopes and reviewing logs regularly.
Available immediately for Business and Enterprise subscribers, Custom Agents aim to evolve quickly based on user input. For details on implementation, visit Notion’s pricing guide.
